If you would like to check the current status of your order, please enter your lookup number (included in your confirmation email) to check the status of your order.
We will provide you with a shipment tracking number in a Shipment Confirmation email before tracking information appears on the appropriate carrier's website.
To check the status of your order, please visit: www.usps.com or www.fedex.com
If you think your order is late, please note that:
Express orders are placed in the afternoon Eastern Time, they will not be processed during weekends and holiday. If your order contains a back ordered item, it may be held in an effort to send your complete order all at the same time. Credit Card authorization and verification must be received prior to your order being processed. Delivery occurs: Monday to Friday (excluding holidays).
Holiday Shipping Information
We recommend that you place your order at least 10 business days before any major holiday with standard delivery and 3 business days with express delivery.
The items in your order may be shipped separately:
This is because UrbanCitee may fulfill the order with items from more than one location. Regardless of the number of shipments you receive, you'll only be charged the amount that was originally provided when you placed your order. You will be charged for each item as it's shipped, but only charged for shipping once.
How long does it take for my order to be delivered?
As everything we do is providing print-on-demand service, your order will arrive 10-14 business days from placing your order. If your order hasn’t arrived within the estimated delivery times, please contact our UrbanCitee Support Team.